"Don’t let your internal silos lead to a fragmented customer experience. Unify your customer-facing teams on one platform, so your customers can experience one unified brand.

Scale your customer service across 30+ digital and traditional channels — including voice — with self-service systems, AI bots, and one unified view of the customer.

Your resource for demystifying, clarifying, and guiding direction around CX and the Contact Center.

On our Podcast, we interview CX Masters, Unpack critical CX technology, and address the leading topics of the day.

At Arroyo360, help our clients find, buy, and optimize their CX Technology and have over 100+ deep cloud platform relationships and engineering resources at scale!

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Moving to Digital Channels and Self Service can be a tough first move, but...

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Check out this deep dive on Omnichannel and Channel-less communications with Sprinklr

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Listen to Vicky Tran discuss the importance of a single view to customer engagement

Sprinklr Service is powered by the most advanced, proprietary AI engine for the enterprise built on the only unified customer experience management (Unified-CXM) platform. 

It analyzes billions of conversations across the social, messaging, in-app, live chat, email, and voice channels your customers prefer, identifies intent and sentiment, and routes customers to the right support — all in real time.

"Your competition is doing the best they can to differentiate with self service"

– Frank Rogers at Arroyo360

OpenAI’s generative capabilities are seamlessly woven into Sprinklr Service workflows to ensure an intuitive and effortless user experience.

Empower agents to leverage Sprinklr AI+ to summarize customer conversations, extract answers from Knowledge Base, craft near-perfect responses and generate case transcripts for faster case resolution.

Automate discovery of top contact drivers, intent creation and bot testing for faster go-live. Once live, auto-generate case summaries, multilingual copies and much more.

Leverage Generative AI to auto-expand bullet points to articles, search within and across articles to identify answers, summarize and auto-translate content.

Sprinklr Service is fuelled by the most advanced, sophisticated AI engine built for the enterprise – analysing billions of conversations in real time, identifying intent and sentiment, and routing customers to the right resource at the right time.

Help customers help themselves 

• Listen to the voice of the customer proactively

• Engage with your customers on channels they prefer

• Identify and address the key contact drivers

Know what your customers need

• Listen to the voice of the customer proactively

• Engage with your customers on channels they prefer

• Identify and address the key contact drivers

Resolve customer issues at the first contact

• Route cases to the right agents 

• Boost agent productivity with 3a 60-degree customer view

• Reduce resolution time with AI-powered assistance

“We find Sprinklr invaluable at Be The Match. I use it every day, all day long, and I think without it, I don’t think any of us would really be able to do our job as well as we can. We’re able to make sure that we can respond to every single message, every single question. Every one of those messages is important because any one of those people could be a potential lifesaver in the future.”

Sarah Middleton

Social Media Specialist, Be The Match

”Once we got Sprinklr, it really opened up the floodgates. My team focuses on identifying the queries to catch, then we allow the technology to surface the mentions for us to engage with. That’s the power of Sprinklr — with the right people in place, the opportunities are endless.”

Sabrina Callahan

VP, Ecommerce, Sam’s Club

“AI+ acts like a personal assistant, allowing our social media care reps to have meaningful conversations, while ensuring we’re being consistent in messaging, tone, character count for certain channels, etc. AI provides suggestions, but we maintain full control of community engagement and social listening reports.”

Kara Seymour

Every good relationship starts with a conversation. We would like to hear your story, understand your challenges, and explore how we can help you achieve your goals and objectives. Let's go!

Reputation Manager, Planet Fitness

Industry leading Sprinklr technology PLUS:

CX Frameworks for driving conversion & engagement

Engineers to help Integrate Sprinklr with Salesforce

Engineers to help Integrate Sprinklr with Dynamics

A Data team to help you visualize your Contact Center data with your operational and financial data

A Web team to help you weave your Contact Center into a powerful Customer Extranet

and a partner to help you succeed!

"In the end, Arroyo360 and team proved their value by ramping quickly, by challening us to think bigger, and by providing much needed clarity to our business challenges."

"At every step in the process, I knew I could trust Frank and Arroyo360 to help us make the best decision to meet our long term needs, while maintaining tight financial discipline"

From strategy to technology selection to go to market implementation, Frank and his team stayed aligned with our people to hit critical customer needs globally!"

Basile Senesi @ Fundbox

SVP Revenue Operations

Leslie Olsen @ C2FO

CMO

Desiree Martin @ ARGUS

VP Support Operations