Evaluate, Buy, and Optimize your Five9 Contact Center with the CX Experts at Arroyo360

Read below to find out more

Our frameworks help you improve conversion, amplify engagement, and deliver data insights

We know how your Martech, RevOPS, and Support Tech should work together

Our orchestration methods simplify the process of finding, buying, and activating CX Tech

"Don't Buy on Features & Functionality. Map a Solution to Your Journey Needs!"

– Frank Rogers

ActivateCX™ unifies your company on a shared mission to remove friction across the customer journey, using people, process, and technology to convert at your touchpoints, amplify human and digital engagement, and build data points that provide insights and automation.

Conversion is what drives engagement across every touch point provided to your Customer. 

Customer experience encourages the user to engage across multiple channel options.

Customer data provides for better decisioning and thoughtful automation.

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When you IVA is interoperable and scalable, you immediately get the benefits of Investment Protection.

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John C DeBaca unpacks how you can hack Contact Center agent availability and cost.

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Don't get painted into a technology corner by acquiring the Five9 Intelligent Virtual Agent platform.

Arroyo360 is a CX Orchestration Agency and we help clients find, buy, and optimize their CX & Contact Center Technology, bringing:

• 100+ cloud CX & Contact Center platforms 
• 20+ consultants and engineers 
• AND over 180 Developers and Architects 

As a Five9 Global Partner, Arroyo360 is recognized as a top partner most familiar with Five9's industry-leading CCaaS products and related UCaaS Integrations. 

We love Five9 and in our experience, a solid technology platform is only one leg of the stool. The other legs are great people, a positive culture, serious discipline, and responsibility. That is what you get with Five9 and why our cultures, work ethic, and focus on client outcomes creates a better experience. 

Cloud CX Platforms

Consultants/Architects

Developers (on/off shore)

So your live agents can focus on higher value work.

Five9 IVA uses practical AI technology to understand what customers want and provide it quickly—without the use of a human agent.

Meet Your Customers across all channels. Voice is table-stakes and still relevant, however Customers actively communicate across email, chat, sms, whatsapp, and more. Five9 is Omnichannel.

Engagement Workflow is the engine that leverages rules, skills, customer data (CRM), and AI to get your Customers to the right resource, whether that be digital or human. 

Connecting your Phone System and Data is engineered for ease of integration, synergy, and extensibility. With a full range of API's & SDK's the Five9 Contact Center opens data to enterprise technology stack and IT team.

Five9 Offers the Modules required to Improve Agent Performance to Increase Efficiency and Customer Satisfaction

All the tools you need to:

Transcribe, analyze, and monitor engagement across all channels.

Create forms, coaching packages, and automate evaluation assignment.

Integrate with Salesforce, Zendesk, Oracle, and ServiceNow

Build Forecasts with different methods and incorporate multi-skill and multi-channel criteria

Leverage Rules-based agent preference scheduling

Manage Intraday with Automated Adjustments

View real-time agent adherence

Provides Roles based Dashboards with Customizable KPI's and Metrics

Deliver Real-time performance visibility and incorporate data from external sources

Use Wallboards and Gamification to improve agent engagement

All the analytical tools to:

Inspect all channel engagement data along with call transcriptions using ad hoc word and phrase search

Incorporate QM Scoring with deep statistical group comparisons and sentiment analysis to identify trends 

See how Five9, powered by advanced AI, helps you design journeys to move your customers through efficient, personalized paths across channels and between virtual and live agents.

See how experiences become even more fluid when you make them multi-modal — augmenting voice IVA interactions with visual content to provide a better level of service.

Learn how to deliver engaging customer experiences with multi-modal and rich media capabilities.

Available 24x7, Five9 IVA delivers a conversational experience for automated interactions. It also lowers service costs by handling interactions typically managed by live agents.

Five9 provides a single, cloud-based, no-code development platform. Quickly build, deploy, and manage IVAs across the channels your customers choose — voice, chat, SMS, social messaging, and more.

Five9 IVA transfers details of the IVA interaction with the customer to help the live agent understand the context so they can continue seamlessly where the IVA left off.

Use a task library of pre-defined templates for common and industry-specific actions or quickly create visual workflows by dragging-and-dropping tasks that define the flow.

Choose from 25 authentically human-sounding voice avatars with advanced synthetic text-to-speech technology. Or create a custom voice for your brand at a fraction of the cost of hiring voice talent.

Five9 Virtual Voiceover significantly reduces the time and expense of producing high-quality custom voiceovers for static self-service scripts used with Intelligent Virtual Agents (IVAs). You can create engaging audio, on demand.

Use lifelike voice avatars for high-fidelity voice-over recordings.

Leverage easy-to-create natural sounding text-to-speech.

Reduce time and effort required to create voiceovers.

Select from a menu of 25 standard voices.

Create a custom voice avatar through our partnership with WellSaid Labs.

Connect to customers and solve their problems the first time.

Empower your agents so they can focus on delivering a more human experience.

Manage your agents with empathy while delivering impact to the business.

Don't go the CX technology acquisition path alone. 

Demo's, a downloaded RFP template, and a Price Grinder will get you nowhere. Remember you job is to win against the competition with the technology you acquire!

Align with Arroyo360

Know your CX Work Flow & Tech Stack

Map to Your Five9 Product Set

Have a GTM & Iteration Plan

Optimize your Platform Contract with Certainty

We only sell cloud platforms we believe in. And there just happen to be over 100 of them. Surely there are a few for your needs.

We're here to ensure you get the most out of your platform, whatever it may be. Our ActivateCX™ plan will call out the right integrations, key requirements, and a Go-to-Market plan the identifies where to start!

We've been around the block. We understand the kind of hurdles companies face when making big overhauls. Let us help you navigate those thoughtfully.

Our organization has particular complexities and a history of rapid growth. Arroyo360 brought in methods and frameworks that helped us create a new vision and architecture to drive critical conversions in our business. it was a whole-body experience, covering the entire customer journey and has opened a new world of possibilities.

Leslie Olsen

CMO @ C2FO

Your resource for demystifying, clarifying, and guiding direction around CX and the Contact Center.

On our Podcast, we interview CX Masters, Unpack critical CX technology, and address the leading topics of the day.

At Arroyo360, we help our clients find, buy, and optimize their CX Technology and have over 100+ deep cloud platform relationships and engineering resources at scale!

"In the end, Arroyo360 and team proved their value by ramping quickly, by challening us to think bigger, and by providing much needed clarity to our business challenges."

Basile Senesi @ Fundbox

SVP Revenue Operations

"At every step in the process, I knew I could trust Frank and Arroyo360 to help us make the best decision to meet our long term needs, while maintaining tight financial discipline"

Leslie Olsen @ C2FO

CMO

From strategy to technology selection to go to market implementation, Frank and his team stayed aligned with our people to hit critical customer needs globally!"

Desiree Martin @ ARGUS

VP Support Operations

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