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Erik Smith makes the argument for not being a late adopter of AI in this great conversation with Frank Rogers
OUR CUSTOMERS EXPERIENCE
CMO Leslie Olsen talks about her experience using the ActivateCX™️ framework
Our organization has particular complexities and a history of rapid growth. Arroyo360 brought in methods and frameworks that helped us create a new vision and architecture to drive critical conversions in our business. it was a whole-body experience, covering the entire customer journey and has opened a new world of possibilities.
Leslie Olsen
CMO @ C2FO
Secure your Modern CX & AI Technology
MULTI-FACTOR AUTHENTICATION (MFA)
MFA to Combat Unauthorized Access
How the Attacker Comes at You
Customer Data and Systems come under attack from human and automated attacks that compromise login credentials or social engineering attacks.
Everything is at Stake
MFA reduces the risk of unauthorized access and potential data breaches by providing an added layer of security beyond passwords.
Choose the Right Experience & Technology
Use MFA solutions like biometric authentication, one-time passcodes, or hardware tokens. Know your customer to choose the right experience. We help you select the right technology!
ENDPOINT SECURITY
Protecting Devices, Touchpoints & Channels
The Threat is Real
Bad Actors are using Malware and Ransomware are targeting endpoints within the Contact Center
The Answer is Nuanced
Robust endpoint security measures include antivirus software, endpoint detection, and response (EDR) tools.
You Need Policy, Technology, & People
Cybersecurity starts with policy that is met with effective threat detection technology and response capabilities that are based on prepared mitigation activities and teams.
DATA ENCRYPTION
Locking down your Information in Transit
Elvis (data) has left the Building
There is a real threat to the unauthorized interception or eavesdropping on sensitive data transmitted within the omnichannel contact center network.
The Counter Move to Protect Data
Encrypt all data in transit and at rest using strong encryption protocols to secure data from unauthorized access.
Connectivity comes in Different Forms
Data covers call conversations, emails, texts, chats, conversational AI, API Calls, Video Recordings, everything. Implement end-to-end encryption technologies like SSL/TLS for data transmission and data-at-rest encryption solutions.
CONTINUOUS MONITORING AND THREAT INTELLIGENCE
The Threat Vector changes Everyday!
What you can expect
Evolving cybersecurity threats, zero-day vulnerabilities, and emerging attack vectors are targeting contact center systems with new tech and methods.
What you must do
Utilize Security Information and Event Management (SIEM) solutions, threat intelligence platforms, and security automation tools for real-time threat detection and response.
Everything is about preventive readiness
If your Security measures fail, your business sustainability and brand reputation can be crippled. The least cost is based on prevention measures.
FEATURES
Knowledge is Power
Great Primer for a Call with Arroyo360
This video addresses protecting your CX with AI from Cyber Attacks. This will kickstart our conversation to unpack your needs.
This is all about You!
Just like CX and AI, these methodologies will inspire and mean something different to each company. We meet you where you are!
Access the Power of Force Multiplication
100+
Cloud CX Platforms
20+
Consultants/Architects
180+
Developers (on/off shore)
The precision of your market response is greatly improved when engaging Arroyo360. You benefit from the force-multiplier resource that brings proven CX frameworks, methodologies, platform expertise, and deployment mastery.
DEEP PARTNERSHIP
We Bring Deep Technology Partnerships
And you Benefit from this elevated status with access to deep resources, experienced engineering, targeted product alignment, improved buying terms, and deployment plans
- Curated to Meet Your CX & EX Needs -
AI & Self Service
Contact Center
Unified Comm
All Things Data
Why do customers love Arroyo360?
Providing much needed clarity
"In the end, Arroyo360 and team proved their value by ramping quickly, by challening us to think bigger, and by providing much needed clarity to our business challenges."
Basile Senesi @ Fundbox
SVP Revenue Operations
Meeting our long term needs
"At every step in the process, I knew I could trust Frank and Arroyo360 to help us make the best decision to meet our long term needs, while maintaining tight financial discipline"
Leslie Olsen @ C2FO
CMO
Handling global needs
From strategy to technology selection to go to market implementation, Frank and his team stayed aligned with our people to hit critical customer needs globally!"
Desiree Martin @ ARGUS
VP Support Operations
PEOPLE, PROCESS, AND TECHNOLOGY
An ActivateCX™ Plan helps you Buy AI & CX Tech
(because we have user stories and a plan)
FIND
(THE RIGHT TECHNOLOGY)
We only sell cloud platforms we believe in. And there just happen to be over 100 of them. Surely there are a few for your needs.
OPTIMIZE
(WITH LASER FOCUS)
We're here to ensure you get the most out of your platform, whatever it may be. Our ActivateCX™ plan will call out the right integrations, key requirements, and a Go-to-Market plan the identifies where to start!
BUY
(WITH SMART CONTRACTING)
We've been around the block. We understand the kind of hurdles companies face when making big overhauls. Let us help you navigate those thoughtfully.
